Returns and Refunds Policy
At BPS Paint Supplies, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us as soon as possible so we can assist.
This policy is provided in addition to your rights under the Australian Consumer Law.
Change of Mind Returns
We do not offer refunds or exchanges for change of mind on products that have been opened, used, damaged after delivery or are no longer in their original condition.
Returns of unopened and unused products may be accepted within 30 days of delivery, at our discretion.
Custom mixed or tinted products are made specifically to your order and cannot be returned or refunded for change of mind unless required under Australian Consumer Law.
Customers are responsible for ensuring they have selected the correct product for their intended application. If you are unsure which product is suitable, please contact us before placing your order.
To be eligible for a change of mind return, products must:
- Be unused and unopened
- Be in their original packaging
- Be in a resalable condition
- Be accompanied by proof of purchase
Customers are responsible for return shipping costs for change of mind returns unless otherwise agreed.
Incorrect or Damaged Orders
If you receive an incorrect item or your order arrives damaged, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging (where applicable)
Depending on the circumstances, we may arrange a replacement, exchange or refund.
Faulty Products
If you believe a product is faulty, please contact us before returning the item.
We may request photographs or additional information to help assess the issue. In some cases, the product may need to be returned for inspection before a replacement or refund can be approved.
Where a return is approved due to a faulty, damaged or incorrect product, BPS Paint Supplies will advise the appropriate return process and, where applicable, cover the reasonable cost of return shipping.
Product Use
Products must be used in accordance with the product instructions, technical data sheets (where applicable) and all relevant safety information. BPS Paint Supplies is not responsible for issues arising from incorrect preparation, application or use of products.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Non-Returnable Items
Unless required under Australian Consumer Law, we are unable to accept returns for:
- Products that have been opened or used
- Products damaged due to misuse or improper application
- Products not returned in their original condition
- Clearance or discontinued items (unless faulty)
Dangerous Goods
Certain products sold by BPS Paint Supplies are classified as Dangerous Goods and must be transported in accordance with Australian transport regulations.
Returned Dangerous Goods must only be shipped following instructions provided by BPS Paint Supplies. Customers should not return Dangerous Goods without first contacting us.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
Where a refund is approved, it will be processed using the original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
How to Request a Return
To request a return or report an issue with your order, please contact us with your order number and details of the issue. Proof of purchase is required for all return, exchange and warranty claims.
BPS Paint Supplies
Email: info@bpspaint.com
Phone: (03) 9647 2882
This Returns & Refunds Policy operates alongside your rights under the Australian Consumer Law and does not exclude, restrict or modify any rights or remedies available under applicable law.