Frequently Asked Questions
Ordering
How long does it take to process my order?
Most orders are dispatched within 1-2 business days.
Can I change or cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible. We'll do our best to accommodate your request.
Do you offer Trade Accounts?
Yes. Eligible businesses can apply for a Trade Account to access trade pricing and support.
Can I become a BPS stockist?
Yes. If you're interested in stocking BPS products, please complete the Become a Stockist enquiry form on our website.
Can I collect my order?
Yes. We offer Click & Collect from our trade counter in Tottenham, Victoria. Simply select Click & Collect during checkout and we'll notify you when your order is ready for collection.
Do you sell direct to public?
Yes. BPS Paint Supplies supplies both trade professionals and retail customers. Whether you're a panel shop, workshop or DIY enthusiast, we're here to help.
Shipping
Do you ship Australia-wide?
Yes. We ship Australia-wide using trusted freight providers. Delivery options may vary depending on your location and the products ordered.
Can aerosol products be shipped?
Yes. Aerosol products are shipped in accordance with Australian Dangerous Goods transport requirements. Delivery methods and timeframes may vary depending on your location.
Can I track my order?
Where tracking is available, tracking details will be emailed once your order has been dispatched.
Products
Are BPS products suitable for professional use?
Yes. Many BPS products are designed for use by automotive repairers, panel shops, industrial users and experienced DIY customers. Always refer to the product instructions, Technical Data Sheet (TDS) and Safety Data Sheet (SDS) before use.
Where can I find Safety Data Sheets (SDS)?
Safety Data Sheets (SDS) are available for applicable products and can be downloaded from the relevant product page or provided upon request.
Do you provide Technical Data Sheets (TDS)?
Technical Data Sheets (TDS) are available for selected products and provide information on product preparation, application, drying times and recommended use.
Returns
Can I return a product if I change my mind?
Unused, unopened products may be eligible for return in accordance with our Returns & Refunds Policy.
What if I receive a damaged product?
Please contact us as soon as possible with your order number and photographs of the damage so we can assist. We'll work with you to resolve the issue as quickly as possible.
Technical
I'm not sure which product I need.
Contact our team before placing your order and we'll be happy to recommend the most suitable product for your application.
Can I use these products at home?
BPS products are suitable for DIY projects when used correctly. Always read the product instructions, Technical Data Sheet (TDS) and Safety Data Sheet (SDS) before use.