Shipping Policy
Fast, Reliable Australia-Wide Shipping
At BPS Paint Supplies, we are committed to processing and dispatching your order as quickly as possible.
Orders are typically processed within 2 business days, excluding weekends and public holidays. During busy periods, dispatch times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Shipping Destinations
We currently ship to addresses throughout Australia.
Some products, including aerosol products are classified as Dangerous Goods, may be subject to shipping restrictions or may not be available for delivery to all locations.
If we are unable to fulfil your order due to shipping restrictions, we will contact you to discuss alternative arrangements or provide a refund where applicable.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Parcel size and weight
- Shipping method selected
The total shipping cost will be displayed before you complete your purchase.
Delivery Timeframes
Estimated delivery times vary depending on your location and the selected shipping service.
While we work with trusted freight providers to deliver your order promptly, delivery timeframes are estimates only and may be affected by factors outside our control, including weather events, peak shipping periods and courier delays.
Order Tracking
Where tracking is available, tracking details will be emailed to you once your order has been dispatched.
If you have not received your tracking information, please contact our team and we will be happy to assist.
Delivery Information
Please ensure your delivery address and contact details are correct before placing your order.
BPS Paint Supplies is not responsible for delays, failed deliveries or additional shipping charges resulting from incorrect or incomplete information supplied by the customer.
Dangerous Goods
Certain products sold by BPS Paint Supplies, including aerosol products, are classified as Dangerous Goods and must be transported in accordance with Australian transport regulations.
As a result, shipping methods, delivery locations and delivery timeframes may differ from standard parcels.
Missing or Damaged Deliveries
Please inspect your order as soon as possible after delivery.
If your order arrives damaged, incomplete or appears to have been lost in transit, please contact us as soon as possible with your order number and, where applicable, photographs of the damaged items or packaging.
We will work with the freight provider to investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
BPS Paint Supplies
Email: info@bpspaint.com
Phone: (03) 9647 2882