Privacy Policy

 

Your privacy is important to us.

At BPS Paint Supplies, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products or contact us.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect information including:

  • Full name
  • Business name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • ABN (for Trade Account applications where applicable)
  • Purchase history
  • Product enquiries
  • Trade Account applications
  • Stockist applications
  • Any information you provide when contacting us

Website Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time and date of your visit
  • Referring website
  • General website usage information

This information helps us improve the performance, security and usability of our website.

Cookies

Our website uses cookies to improve your browsing experience and provide website functionality.

Cookies may be used to:

  • Remember items in your shopping cart
  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Maintain secure login sessions

You can disable cookies through your browser settings, however some parts of the website may not function correctly.

Orders and Purchases

When you place an order through our website, we collect the information necessary to:

  • Process your order
  • Arrange payment
  • Deliver your products
  • Provide customer support
  • Process refunds or exchanges
  • Maintain purchase records

We only collect the information required to fulfil your order.

Trade Accounts and Stockist Applications

If you apply for a Trade Account or become a BPS Stockist, we may collect additional business information including your business name, ABN, contact details and any information provided within your application.

This information is used to:

  • Assess your application
  • Contact you regarding your application
  • Manage your Trade Account or Stockist Account
  • Provide trade pricing and business support

Payments

Payments made through our website are processed securely by trusted third-party payment providers.

BPS Paint Supplies does not store or have access to your full credit or debit card details.

Shipping and Delivery

To fulfil your order, we may provide your name, delivery address and contact details to trusted freight and delivery providers.

This information is only shared where necessary to deliver your order.

Third-Party Services

We may use trusted third-party service providers to help operate our business, including:

  • Hostinger (website hosting)
  • WordPress
  • WooCommerce
  • Payment providers
  • Freight and delivery companies
  • Website security services
  • Website analytics services (where applicable)

These providers only receive the information necessary to perform their services.

Service Communications

When you place an order or submit an enquiry through our website, we may contact you regarding:

  • Order confirmations
  • Payment confirmations
  • Shipping and delivery updates
  • Product availability
  • Trade Account or Stockist applications
  • Customer service enquiries
  • Returns, refunds or warranty claims

These communications are necessary to provide our products and services and are not considered marketing communications. BPS Paint Supplies does not send unsolicited marketing emails.

Protecting Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure or loss.

While we take security seriously, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Accessing Your Information

You may request access to the personal information we hold about you or request that inaccurate information be corrected.

To make a request, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations.

Any updates will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact using the details below.